Return Policy – Nexura pure
At Nexura Pure, we aim to provide high-quality products along with a smooth and transparent shopping experience. This Return Policy outlines the terms and conditions related to orders, cancellations, refunds, and replacements. By placing an order on our website, you agree to this Return Policy. We request all customers to read the details carefully before making a purchase.
Pricing & Payments
All product prices listed on the Nexura Pure website are displayed in Indian Rupees (INR) and are inclusive of applicable taxes, including GST. While we strive to ensure accuracy, there may be rare instances of pricing or product detail errors. In such cases, Nexura Pure reserves the right to correct the error and inform you before processing your order.
Prices may change from time to time; however, confirmed and paid orders will not be affected. Promotional offers, discounts, and coupon codes are subject to specific terms such as validity period, minimum order value, and product eligibility. These offers are non-transferable and hold no cash value.
We accept payments via Cash on Delivery (COD), UPI (Google Pay, Paytm, etc.), debit/credit cards, and other supported payment gateways. Nexura Pure reserves the right to cancel or refuse any order suspected of fraudulent activity. Any paid amount in such cases will be refunded to the original payment method.
Order Cancellation
As per our Return Policy, orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation is not possible.
If you wish to cancel your order, please contact our support team immediately with your order details. In case the order has already been dispatched, you may refuse delivery and inform our team accordingly.
No Return Policy
Due to the nature of our products, Nexura Pure follows a strict no return policy once the product has been delivered and accepted by the customer. We strongly encourage customers to review product details, descriptions, and usage instructions before placing an order.
Damaged or Incorrect Products
Although we maintain strict quality checks, if you receive a damaged, defective, or incorrect product, our Return Policy allows you to raise a request within 48 hours of delivery.
To initiate a request, you must provide:
- Order ID
- Clear images or videos showing the issue
- Unboxing video (preferred)
- Invoice label
Once verified, we will arrange a replacement at no additional cost.
Refund Policy
Refunds are only applicable under specific conditions mentioned in this Return Policy:
- Order cancelled before dispatch
- Product unavailable after payment
- Verified damaged or incorrect product (if replacement is not possible)
Approved refunds will be processed within 5–7 business days to the original payment method. The time taken for the amount to reflect may vary depending on your bank or payment provider.
Shipping Responsibility
Customers are responsible for providing accurate shipping details while placing an order. Nexura Pure will not be responsible for delivery delays or failures caused due to incorrect or incomplete information.
Policy Misuse & Rights
Nexura Pure reserves the right to review, approve, or reject any request related to cancellations, replacements, or refunds under this Return Policy. Any misuse, including false claims or fraudulent requests, may lead to rejection and further action.
We also reserve the right to update or modify this Return Policy at any time without prior notice. Customers are advised to review this page periodically.
Contact Us
For any queries related to this Return Policy, orders, cancellations, or refunds, you can contact us:
- Email: customercare@nexurapure.com
Important Note
This Return Policy applies only to purchases made directly through the Nexura Pure official website. Orders placed through third-party platforms will follow their respective policies.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return Policy.