Return, Refund & Cancellation Policy
At Nexura Pure, we aim to provide high-quality products along with a smooth and transparent shopping experience. By placing an order on our website, you agree to the terms outlined in this policy. We request all customers to read the following details carefully before making a purchase.
All prices of products listed on our website are displayed in Indian Rupees (INR) and are inclusive of applicable taxes, including GST, as per the prevailing rates in India. While we make every effort to ensure that product pricing and details are accurate at all times, there may be rare instances where errors occur. In such cases, we reserve the right to correct the error and inform you before processing your order. You will have the option to confirm your order at the corrected price or cancel it.
Prices of products may change from time to time; however, such changes will not affect orders that have already been confirmed and paid for. Any promotional offers, discounts, or coupon codes provided by Nexura Pure are subject to specific terms and conditions. These may include validity period, minimum order value, and product eligibility. Discount codes are non-transferable, have no cash value, and should not be shared publicly.
Payments for orders can be made through available payment methods such as Cash on Delivery, UPI (Google Pay, Paytm, etc.), debit/credit cards, and other supported payment gateways. We reserve the right to cancel or refuse any order if there is a suspicion of fraudulent activity or if the transaction does not comply with our terms. In such cases, any amount paid will be refunded to the original payment method.
Orders can be cancelled only before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order, you must contact our customer support team with your order details as soon as possible. In case the order has already been dispatched, we request you to not accept the delivery and inform our support team accordingly.
Due to the nature of our products, we follow a strict no return policy once the product has been delivered and accepted by the customer. We encourage customers to carefully review all product details, usage instructions, and descriptions before placing an order.
However, in cases where you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery. To raise such a request, you will need to provide your order ID along with clear images or videos showing the issue, preferably including the unboxing process and invoice label. Once the issue is verified by our team, we will arrange for a replacement at no additional cost.
Refunds are not applicable for products that have been successfully delivered and are not defective. Refunds will only be processed under specific conditions, such as:
Order cancelled before dispatch
Product unavailable after payment
Verified cases of damaged or incorrect product (if replacement is not possible)
Approved refunds will be processed within 5–7 business days to the original payment method. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Customers are responsible for providing accurate shipping details at the time of placing the order. Nexura Pure will not be responsible for delays or delivery failures caused due to incorrect or incomplete information provided by the customer.
We reserve the right to review, approve, or reject any cancellation, replacement, or refund request based on the information provided. Any misuse of this policy, including false claims or fraudulent requests, may lead to rejection and further action if necessary.
If any issues cannot be resolved through the standard process, customers may reach out to our support team for further assistance. We are committed to resolving concerns in a fair and timely manner.
For any queries related to orders, cancellations, refunds, or replacements, you can contact us at:
Email: infonexurapure@gmail.com
Phone: [your phone number]
This policy applies only to purchases made directly through our official website. Orders placed through third-party platforms will be subject to their respective policies.
Nexura Pure reserves the right to update or modify this policy at any time without prior notice. Customers are advised to review this page periodically to stay informed of any changes.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms mentioned above.